Senior Business Process Analyst (BPA). Crew & Operations
For a digital transformation programme within the aviation sector, we are looking for an experienced Business Process Analyst to analyse, standardise and improve complex business processes within the crew domain. Number of candidates required: 4 across both vacancies. All CVs must be submitted in English. Freelancers and self-employed contractors (ZZP) are not eligible for this assignment. You will translate business needs into clear requirements and implementation-ready documentation. You will work closely with business stakeholders, Subject Matter Experts (SMEs), Product Owners, architects and IT teams to shape future crew processes and support the modernisation of existing systems.
Over de opdracht
Responsibilities
Perform business, information and process analysis, translating epics and programme initiatives into requirements, features and user stories.
Model, document and standardise current and future end-to-end processes (as-is/to-be).
Analyse and refine operational processes, including Crew Tracking, Qualification & Training and Post-Ops.
Facilitate workshops with SMEs and stakeholders, identifying process gaps, risks, dependencies and handover issues.
Analyse processes and system interactions involving iCrew and NetLine, including future-state design and the replacement of existing ways of working.
Perform capability and impact analyses and align processes across different crew domains.
Translate business needs into functional requirements, features and user stories.
Collaborate with Product Owners, Product Managers and architects on product design, planning and prioritisation.
Support UX/UI activities, end-to-end testing and process design validation.
Ensure consistent terminology, process documentation and alignment between business and IT teams.
Dit ga je doen
Perform business, information and process analysis, translating epics and programme initiatives into requirements, features and user stories.
Model, document and standardise current and future end-to-end processes (as-is/to-be).
Analyse and refine operational processes, including Crew Tracking, Qualification & Training and Post-Ops.
Facilitate workshops with SMEs and stakeholders, identifying process gaps, risks, dependencies and handover issues.
Analyse processes and system interactions involving iCrew and NetLine, including future-state design and the replacement of existing ways of working.
Perform capability and impact analyses and align processes across different crew domains.
Translate business needs into functional requirements, features and user stories.
Collaborate with Product Owners, Product Managers and architects on product design, planning and prioritisation.
Support UX/UI activities, end-to-end testing and process design validation.
Ensure consistent terminology, process documentation and alignment between business and IT teams.
Dit neem je mee
Proven experience as a Business Process Analyst, Senior Business Analyst or in a similar role.
Strong experience in business analysis, BPMN, process modelling and end-to-end process documentation.
Experience with Enterprise Architect and as-is/to-be process modelling.
Experience gathering and analysing requirements and translating them into features and user stories.
Experience in stakeholder management, workshop facilitation and identifying process gaps and dependencies.
Experience working in Agile/Scrum environments with Product Owners and development teams.
Strong analytical, communication and documentation skills.
Nice to Have
Experience in aviation, preferably within crew, cockpit, cabin or Flight Operations processes.
Knowledge of iCrew and NetLine.
Experience standardising processes across multiple business units or countries.
Experience with Miro, UX/UI, product development and end-to-end testing.
Experience with system replacement programmes and translating process flows from Miro into Enterprise Architect.
Dit bieden wij
Expected Deliverables
Validated and standardised current and future process models.
Documented requirements, features, user stories and implementation-ready process documentation.
Clear analysis of process gaps, dependencies, risks and required changes.
Zo werkt het
Screening
Om de betrouwbaarheid en integriteit van kandidaten te toetsen is screening onderdeel van de sollicitatieprocedure.
Voor vragen over de screeningprocedure kunt u contact opnemen met de vermelde contactpersoon bij de betreffende vacature of interim opdracht.